ITIL planning to implement service management

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The planning to implement service management is a set in the ITIL framework. This set is about the alignment of business needs and IT provision requirements. Besides, this set describes how to implement or improve IT Service Management within an organization and it describes steps to ensure that business needs and IT provision requirements will be met. Furthermore, the planning to implement service management set is mainly focused on the service management processes, but also generically applicable to other ITIL sets.             Different steps are used: ·        Create Vision ·        Analyze organization ·        Set goals ·        Implement IT service management ·        Measure goals            First, a vision has to be created and IT and business strategies should be aligned. The second step consists of analyzing the organization and its current position. In this step an answer has to be found on the question “Where are we now?” The following step is about setting goals and priorities regarding the improvement process. The fourth step is the improvement of the service provision itself and during the fifth and final step the improvement will be measured to examine whether the goals have been met.
Why ITIL Can Help? Many executives express frustration as they attempt to reign in the chaos and expense associated with their IT investments but find little in the way of substantive guidance. The IT Infrastructure Library (ITIL) has emerged as the worlds most widely accepted approach to the management and delivery of IT Services.             Gartner measurements show that the overall results of moving from no adoption of IT Service Management to full adoption can reduce an organization’s Total Cost of Ownership by as much as 48%.             ITIL currently has over 100,000 certified (trained) professionals and consultants, primarily in Europe, Australia and Canada, with only a small fraction of those certified professionals residing or practicing in the U.S.             The Information Technology Infrastructure Library represents a drastically different approach to IT by framing all activity under two broad umbrellas named Service Support and Service Delivery respectively. By focusing on the critical business processes and disciplines needed to deliver services around IT, the ITIL provides a maturity path for IT that is not based on technology. This accessibility allows senior executives to both sponsor and shepherd IT quality improvement efforts. The ITIL has become the most widely accepted approach to IT service management.
By adopting IT best practices, what type of advantage can an organization expect? Beyond the quantifiable benefits, delivered from the implementation of ITIL, there are also qualitative benefits. Successful introduction of IT Service Management with ITIL should deliver type of benefits to organizations: •          Improved Customer Satisfaction •          Improved ROI of IT •          Improved Morale of Service delivery and recipient staff •          Reduced staff turnover •          Lower costs of training, especially as the ITIL standard become widely adopted  •          Improved systems/apps availability  •          Improved IT employee productivity •          Reduced cost/incident •          Reduced hidden costs that traditionally increases substantially the TCO •          Better asset utilization             The economic impact of an organization adopting ITIL will be felt in all of the areas listed above. The benefits can also be viewed in terms of direct savings and indirect, the later being derived as a result of the strategy but not directly related to the actions being taken, such as minimizing the missed opportunity costs, the cost of not been able to operate. These indirect benefits as well as the direct benefits may vary greatly from one organization to another.