ITIL Success Stories

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Has anyone successfully adopted this framework? The answer is a resounding yes. Over the last ten years organizations ranging both in size and industry have successfully integrated the best practices guidance and taken their results to the public.               It has become clear that focusing on the development of a process driven IT organization can yield significant efficiency related savings. What is also interesting is that effectiveness of services delivered has also ranked highly as one of the many positive outcomes of best practice adoption. Moving into the realm of IT Service Management requires the attention and focus of the IT organization as well as many important stakeholders from other business units.
Who has implemented ITIL and what was the outcome? Many high-profile U.S. organizations have adopted the best practices described in ITIL. Companies such as Procter and Gamble, IBM, Caterpillar, Shell Oil, Boeing, and the Internal Revenue Service have all reported great success and significant operational cost savings as a direct result of ITIL adoption.             Procter and Gamble publicly attributes nearly $125 million in IT cost savings per year to the adoption of ITIL, constituting nearly 10% of their annual IT budget. Similarly, Shell Oil utilized ITIL best practices when they overhauled their global desktop PC consolidation project, encompassing 80,000 desktops. After this project was completed, they can now do software upgrades in less than 72 hours, potentially saving 6000 man-days working days and 5 million dollars.